"Dear Dr. Glatt ... and the staff, too:

As health marketing and communications professional, I've had the opportunity to work with many physicians throughout the region, and I know what constitutes an exceptional patient experience. Without question, you and your team have hit the mark.

From my first phone conversation with Jane, I knew I was on the right track. During my initial meeting with you, I was certain I had formed a top-notch surgeon who is also extremely caring and understanding - exactly the combination I was seeking.

As you know, surgery was not a decision I took lightly, and I was very nervous about it. But when I met you at the hospital the morning, I felt a sense of calm come over me .. because I knew I was in the right hands. Even the recovery has been far better then I anticipated, thanks to your care and guidance. And, of course, I'm thrilled with the results.

While I knew you see many patients, I always feel like your number one priority at each point of contact - and that means so much. Likewise, Jane, Kristen, Kelly, and Nancy all have gone above and beyond to accommodate me and make the entire experience such a positive one.

I'm very lucky that I found you and your team.

Thank you so much!"

"Dear Dr. Glatt and staff, I am so pleased with the results of my surgery and the manner in which I have been trated since my first appointment. "Success is getting what you want. Happiness is wanting what you get", and thanks to all of you, I have both."

"Dear Dr. Glatt,
According to webster the definition of a doctor is to give medical treatment, to repair, a physician.
Webster fails to mention that a doctor is so much more. You have shown me the true definition. One who has compassion, commitment and guidance, all with a gentle hand. You gave me patience when I had none left, you gave me hope when I lost sight of the end and most important, you made me whole again."

"Dear Dr. Glatt,
I don't know how to begin to thank you. I asked Dana if you were always this nice or if I met you on a good day, lol. You treated me like family and continued to treat me wonderfully on my next visit. You are an amazing person and your honesty, talent, patience and demeanor made having needles put in my face a wonderful experience. Confidence is an amazing gift and I cannot thank you enough for helping me to get it back.
Marie, Jane and Dana,
I cannot express to you all how wonderful it was to meet you. Dana and Jane you were so kind, patient and helpful. I still cannot get over the fact that Dana stayed late to help me ice my face!
Marie - Thanks to you I have been complimented on my skin for the 1st time since before college (where all the fun wreaked havoc on my skin, I am so grateful."

"Dear Dr. Glatt,
My thanks for the wonderful care and miraculous results. I'm so pleased to have you as my doctor!
Wishing you and your family a wonderful holiday and Happy New Year!"

"Dear Dr. Glatt, (& Nancy, Jane, Dana)
Words cannot express how happy I am that I chose you to do my surgery. I am amazed and overjoyed at my results and I want to thank you (all of you!) for all you have done. You and your staff have made me feel completely comfortable from day 1. I appreciate your continued professionalism and support. Thank you, thank you, thank you!"

"Dear. Dr. Glatt, Nancy, Jane and Kristen,
I wanted to let you all know what an absolute pleasure it has been going through the whole surgery process with you all. Your patience and kindness has been incredible. From the initial consultation to my follow up appointments. I could not have asked for more. I am so happy I had the surgery and am amazed at the results! Again, I cannot thank you enough for everything. I am so very grateful that I found such a dedicated, compassionate doctor and staff! All the best!"

"Dear Dr Glatt,
Thank you for being a wonderful doctor in many ways.
For your always optimistic professionalism. For your astute attention to the preparation, the surgery, the teaching, the healing process. For answering my many (and often repetitive) questions, with patience and cheer. And most of all, for never making me feel like a "routine patient". This tiny critter peeping out from the cover of a maple pod reminds me of my "emergence" that eventually comes with healing. (It does look like I did first day post op!) May you always be blessed with the knowledge that when you reshape bodies, you reshape lives."

"I was in to see you on 9/12 for Juvaderm and to talk about eyelid surgery. I just wanted to thank you all for making it a pleasant experience and for taking the time to explain everything. I love the “refreshed” look so I don't have to look like the pug on the card. He looks cute with his wrinkles and folds. Also, thanks for the botox injection in the “elevens” as a “professional courtesy”. I appreciate it – it really smooths things out. I will seriously have to think about the eyelid surgery and will contact the office sometime in January if I decide to go through with it in Feb or March ‘09"

"Thank you, thank you. I love the way my face looks. I have received so many compliments about how good I look. I owe it all to you for encouraging me to do it. You will definitely see me again"

"Thank you so very much to you and all your staff."

"Dr. Glatt, words cannot express the depth of my gratitude to you for your expert surgical and medical care…any my heart is unable to express in words the calm trust I feel in your care. You are a gem of a person, sincere and so caring. I am blessed that you are in my life!"

"Dear Dr. Glatt, Thank you for everything! You were wonderful."

"Dr. Glatt, I cannot thank you enough for the care & compassion you provided to me throughout my surgery. You have extraordinary dedication & compassion for your patients; from my preparation to recovery, I am truly grateful for all that you have done for me (inside out). I wish you, your family & your staff the very best always."

"Thank you so much for your patience and skill. Most of all-thanks for being you. You helped me get through the bumps in the road with your incredible bedside manner. Thanks for everything!!""

"Thank you for not settling for anything less than perfection."

"From our initial consultation I knew I was in excellent hands."

"You are a true asset to your profession."

"The world is a better place because of people like you!"

"I thank you so much for taking such good care of my Marylou."

"Thank you for being so kind and for making this situation stress free."

"Your kindness to both myself and my family did not go unnoticed and was very much appreciated."

"I hope some day in the near future, we may be able to return in some measure, your kindness."

"I could not be happier with my whole experience in your care & with my phenomenal results."

"Thank you for your kindness."

"You're the "Breast" - Oops! I mean the best!"

"Thanks for caring! You're the best!!"

"There should be more people like you!"

"Thank you so much for saving my skin and keeping my best interests at heart."

"Just wanted to write this note to tell you once again what a pleasure it's been working with you."

"Thank you so much for sharing your medical knowledge. "

"Everyone was so nice and made us feel so comfortable during the whole process."

"Thank you so much for all your patience, and kindness in getting me through the past six months."

"I felt like a person rather than just another patient."

"You are truly a dedicated health care professional."

"Thank you for your hand in my recovery! You have been the positive influence towards my physical, emotional and mental healing."

"I just wanted to write to you and thank you for the words of encouragement that you offered me during my consultation"

"Many thanks for all your time, and patience"

"I was blessed with one whose work is flawless."

"Of all the words there are I can't find any that express my feelings more than these two...thank you."

"Thank you for all your kind words and wonderful care this year."